Privacy policy

This policy explains what PMCLEAR collects when you use pmclear.com, why, and what you can ask us to do with it. It applies to both programs: PMP and PSM I.

Who we are

PMCLEAR (pmclear.com) is an independent online study service based in Ontario, Canada. Contact: pmpclear@gmail.com or the contact form.

What we collect

• Account: your name, email address and a password, handled by Netlify Identity. We never see your password.
• Study progress: which questions you answered, whether they were right, and which chapters and lessons you opened. Stored against your account so it follows you between devices.
• Payment: processed by Stripe. We receive confirmation that a payment succeeded, the amount, the program bought and a Stripe customer reference. We never receive or store your card number.
• Visit statistics (everyone): the pages viewed, the time spent on the site, the device type (phone or computer), the website you came from, and your country (worked out by our host, Netlify, from your connection). If you create an account or buy access, we also record the website that first sent you to PMCLEAR (for example “google.com” or “chatgpt.com”) with your account. A random visit number is kept only for the open browser tab. These statistics do not store your IP address and are not linked to your name or email.
• Feedback: if you send the feedback form, we keep your rating and answers with your account so we can improve PMCLEAR. We publish your words only if you tick the permission box, and then only with your first name. Every honest answer receives the same reward (5 extra days of free access, once per account).
• One free trial per person: when a free trial starts, we keep scrambled (hashed) forms of your internet connection address, a random device number saved in your browser, your name with your country, and a summary of your browser settings (screen size, time zone, language and graphics), for 12 months. They are used only to stop the same person from starting a second free trial with another email, and cannot be turned back into the original details. If you were refused a trial by mistake, contact us and we will fix it.
• Free trial and account records: when a free trial starts and ends (separately for PMP and PSM I), and the country you signed up from.
• Messages you send us: what you write in the contact form or by email, so we can answer you.
• Without an account: apart from the visit statistics above, nothing is sent to us. Demo progress stays in your own browser.

Why we use it

To give you access during your free trial and after you pay, to save your progress, to answer support questions, to prevent misuse of free trials, and to understand in total numbers how many people visit and from where. We do not sell personal information and do not use advertising trackers.

NPPE AI Tutor

When you use the NPPE AI Tutor, your message and the practice question are sent to Anthropic (the AI provider) to produce the answer. We keep the last 6 messages for each question so the tutor can follow the conversation, plus a usage record (date, question, request type, token count and cost) to enforce fair-use limits and control costs. To prevent abuse we keep a one-way hashed form of your network address, never the address itself. Do not enter personal or confidential information in AI Tutor messages.

Service providers

Netlify (hosting, accounts, storage, forms), Stripe (payments) and Anthropic (NPPE AI Tutor answers). Both may process data outside Canada, including in the United States, under their own privacy and security commitments.

How long we keep it

Account and progress data are kept while your account exists. Ask us to delete your account and we will remove your progress and access records. Payment records are kept by Stripe as required by law. Trial-protection records are deleted after 12 months.

Your rights

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) you may ask what personal information we hold about you, ask us to correct it, or ask us to delete it. Write to pmpclear@gmail.com. We answer within 30 days. If you are not satisfied, you can contact the Office of the Privacy Commissioner of Canada.

Visitors from the EU and the UK

If you live in the European Union or the United Kingdom, you can also ask us to restrict or stop using your data, or to give you a copy in a common format, and you can complain to your local data protection authority. We use your data to provide the service you asked for (your account, progress and purchase), and for our legitimate interest in running and protecting the service.

Cookies and local storage

We use local storage to keep your progress and settings, session storage for the random visit number described above, a login session cookie when you sign in, and one small first-party cookie (pmc_src, kept 90 days) that remembers which website first sent you to PMCLEAR, for example a search engine or an AI assistant, and the first page you saw. We use it only to count sign-ups and purchases by source; it holds no personal information. No advertising cookies.

Changes

If we change this policy, we update the date below.

Last updated: October 11, 2026