Refund policy

This policy applies to PMP, PSM I and the AI for Engineers CPD / PDH course. It matches our terms of use.

Try first, free

Every account gets a free trial of full access before paying: 3 days (72 hours) for PMP exam prep and 3 days for PSM I. The PMP trial includes a free preview of the 42-hour training course (about 1 hour 15 minutes of designated units), not the full course or its certificate. No card is needed and nothing is charged automatically. Please use the trial to decide whether PMCLEAR is right for you.

7-day money-back guarantee

Access is a one-time payment: PMP US$59 for 6 months, PSM I US$19 for 3 months. If it is not right for you, ask for a refund within 7 days of your payment and we will refund the full amount, once per customer per program.

AI for Engineers (CPD / PDH course)

The course is a one-time payment of CA$149 + applicable taxes for 9 months of access. Ask within 7 days of your payment and we refund the full amount, provided no certificate has been issued. Once your certificate of completion has been issued, the purchase is not refundable. A refund ends your access to the course.

How to ask for a refund

Write to pmpclear@gmail.com or use the contact form, with the email address you used to pay and the program (PMP, PSM I or AI for Engineers). Refunds go back through Stripe to the original payment method; the time they take depends on Stripe and your bank.

After 7 days

After 7 days from payment we still refund you if you were charged twice by mistake, if a technical problem on our side stops you from using what you paid for and we cannot fix it, or if the consumer law that applies to you requires a refund.

If a refund is issued

Access to that program ends and your account returns to the free version. Your study progress is kept in case you come back.

Last updated: November 7, 2026